General Information
I forgot my password. How can I access My Account?
If you forgot your password you must click on My Account located in the top right corner of the homepage menu. A new page will appear and you will need to click on FORGOT YOUR PASSWORD and provide the email address registered to your account. We will
Can I try the glasses instore?
It is possible to Try On glasses or sunglasses. We are affiliated with more than 80 optical stores throughout Italy and can organize an appointment for you. Under every item you will find a ‘TRY ON’ button which you must click. A new page will open a
How do I create an account?
You can create a new account by clicking on MY ACCOUNT located in the upper right corner of the homepage. A new page will open and you will need to click on CREATE AN ACCOUNT and fill out the form. To create a new account you will need to provide the
Do I need to create an account to order from eye-oo?
No, you can choose to check out as a guest. However, creating an account allows you to save your preferences that can make your shopping experience on eye-oo.com quicker and more convenient in the future.
Why do you need my phone number?
If we notice a problem with your e-mail or shipping address, we contact you immediately to get the correct information. It is also used to send you tracking information. If you would like to know how we treat your information please view our Privacy
How do I contact customer service?
We'd love to hear from you - please use the Contact Form located on the Contact Us page to send us a message. We'll get back to you as soon as we can.