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Opening Hours:
Monday to Friday: 08:00 - 17:00 (Time zone: Europe/Rome)

Call us at: +39 051 0320175
Send us a WhatsApp: +39 345 2617670

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Have a question for eye-oo? You'll find answers to the questions we get asked the most frequently in our help center. Still require assistance? Contact us!

eye-oo help center

What types of glasses do you sell?

Do sold out items get restocked?

How can I tell if my glasses will fit?

What are the main considerations when choosing a pair of glasses?

Do your glasses offer UV protection?

Can I receive advice on eyeglass styles that suit my face?

How can I find my eyeglass measurements?

Can I add my prescription?

Can I get prescription sunglasses?

Are all items authentic?

What brands do you sell?

How do I care for my new glasses?

Product Information

How can I order glasses from your website?

What payment methods are available on eye-oo?

What should I do if I have issues during checkout?

Can eye-oo order a specific model not listed on the website?

What is a pre-order?

Do you have any special promotions?

How can I apply my promotional code?

Why is the promotional code not applicable to my purchase?

Can I pay for my glasses or sunglasses with PayPal?

Does eye-oo accept Klarna?

How does eye-oo ensure that my personal and payment information is secure?

What currencies does eye-oo accept?

Can I pay in United States Dollars (USD)?

Ordering & Payment Process

Where is my order confirmation?

How can I update my order?

Can I add an item to an already existing order?

How will I know if my item is on backorder?

Why was my order canceled?

Can I cancel my order?

Order Management

Does eye-oo ship internationally?

What is the cost of shipping?

When will my order be shipped?

How long does delivery take?

Can I change the shipping address of an order I have already placed?

How can I check the status of my shipment?

What should I do if I don’t receive my order or an item is missing?

What should I do if the parcel looks damaged?

What should I do if the parcel has been signed by an unknown party?

What should I do if I receive damaged or defective glasses?

Shipping and Delivery

Can I return or exchange glasses if they don't fit me?

What is your return/exchange policy?

When does the return warranty start?

How do I return my order?

Are returns free?

When will I receive my refund?

Why did I not qualify for a refund?

Returns & Refunds

I forgot my password. How can I access My Account?

Can I try the glasses instore?

How do I create an account?

Do I need to create an account to order from eye-oo?

Why do you need my phone number?

How do I contact customer service?

General Information