Returns & Refunds
Can I return or exchange glasses if they don't fit me?
Your satisfaction is our priority and it is possible to initiate a return 14 days from the date of delivery. If the glasses are not perfect for you, please check our Return Policy for details on how to return products.
What is your return/exchange policy?
We hope your order from eye-oo.com if perfect in every way, but if something is not quite as you expected, you have 14 days to initiate a return. Review our Return Policy for complete details.
When does the return warranty start?
The validity of the 14 day return warranty starts the day you receive the order according to the courier’s delivery date. If for any reason you are not satisfied with your order, you must first contact eye-oo for authorization and for instructions fo
How do I return my order?
To initiate your return request, please complete our form through our Return Portal linked below:. EYE-OO RETURN PORTAL. Complete the form accordingly and our customer service team will approve your request within one working day. After you will rece
Are returns free?
No, returns are not free. There is an administrative fee for each item in a return. This fee is applied to each item in your order and varies depending on the delivery zone of your order. Custom lenses and shipping costs are non-refundable and are ex
When will I receive my refund?
Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to clients in roughly 14 business days and within their next billing statement. Processing time
Why did I not qualify for a refund?
Unfortunately, sale items are non-returnable and cannot be refunded. Nuance glasses and Even Realities glasses are not eligible for return once the seal is broken. Customized items, including prescription and non-prescription lenses, are generally no