Shipping and Delivery

Does eye-oo ship internationally?

Yes, eye-oo does ship optical frames and sunglasses worldwide.

What is the cost of shipping?

The method and cost of shipping varies depending on the selected shipping country. Customers may be subject to Tax and Duty fees payable to DHL, with the exception of shipments to the United States and the United Kingdom, where these charges are alre

When will my order be shipped?

We will process your order as quickly as possible. In-stock items (from our own warehouse): Shipped within 2–3 working days after order completion. Items sourced from the manufacturer: Handling time may take up to 10 working days. You’ll be notified

How long does delivery take?

Delivery may vary depending on your location and any special holidays. Normal delivery times are as follows. Asia and the Middle East:. European Union:. United Kingdom:. United States:. Rest of the World:. We cannot be held responsible for delays in

Can I change the shipping address of an order I have already placed?

Yes it may be possible to change the shipping address if the order has not been fulfilled. Our customer service team can assist you, please contact us immediately with the new address.

How can I check the status of my shipment?

After your order has been fulfilled, you will receive a tracking number by email. The tracking page will always show the current status of your order but if you have any additional questions or have misplaced your tracking number, don’t hesitate to c

What should I do if I don’t receive my order or an item is missing?

If your parcel does not arrive, you have 5 business days from the receipt of the shipment confirmation email to notify us that you have not received your item, otherwise we cannot be responsible for lost shipments. If your parcel arrives and there ar

What should I do if the parcel looks damaged?

Upon order delivery, customers are required to carefully inspect the parcel BEFORE signing as proof of delivery. Should for whatever reason the eye-oo parcel look tampered with, customers are requested to either sign for the package with reservation

What should I do if the parcel has been signed by an unknown party?

When a reception desk or a concierge is available at the delivery address, the courier shall be entitled to deliver the package to the staff in attendance. However, in the event that the delivery of the parcel has been accepted and signed by an unkno

What should I do if I receive damaged or defective glasses?

All items are examined and photographed before leaving our warehouse and it is highly unlikely that the product will not be in perfect condition. However, mistakes may happen and any defects must be communicated to us as quickly as possible upon rece