What should I do if I don’t receive my order or an item is missing?Updated 2 months ago

If your parcel does not arrive, you have 5 business days from the receipt of the shipment confirmation email to notify us that you have not received your item, otherwise we cannot be responsible for lost shipments. 

If your parcel arrives and there are items missing, you must keep the packaging so that we can establish what transpired. 

Any dispute regarding incorrect items, missing items, or delivery to the wrong address must be communicated in writing immediately, otherwise it will not be accepted. 

We reserve the right to request photographic support regarding incorrect merchandise before authorizing a return for a full reimbursement. 

For more information contact us.