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Delivery may vary depending on your location and any special holidays. Normal delivery times are as follows.&#xA0;Asia and the Middle East:&#xA0;<ul><li>2 - 3 working days</li></ul>European Union:&#xA0;<ul><li>DHL Express: 1-2 working days</li><li>FedEx Standard Delivery: 3-5 working days</li></ul>United Kingdom:&#xA0;<ul><li>1 - 2 working days</li></ul>United States:&#xA0;<ul><li>2 - 3 working days.</li></ul>Rest of the World:<ul><li>3-5 working days</li></ul>We cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.&#xA0;We take all possible measures to ensure that your glasses will reach you as soon as possible. While there is no option to speed this process up, we can of course assure you that your order will reach you within the shortest time possible. &#xA0;Please note, DHL does not make deliveries or pick-ups on Italian public holidays.

Delivery may vary depending on your location and any special holidays. Normal delivery times are as follows. Asia and the Middle East:. European Union:. United Kingdom:. United States:. Rest of the World:. We cannot be held responsible for delays in

How long does delivery take?

Shipping and Delivery

What types of glasses do you sell?

Do sold out items get restocked?

How can I tell if my glasses will fit?

What are the main considerations when choosing a pair of glasses?

Do your glasses offer UV protection?

Can I receive advice on eyeglass styles that suit my face?

How can I find my eyeglass measurements?

Can I add my prescription?

Can I get prescription sunglasses?

Are all items authentic?

What brands do you sell?

How do I care for my new glasses?

Product Information

How can I order glasses from your website?

What payment methods are available on eye-oo?

What should I do if I have issues during checkout?

Can eye-oo order a specific model not listed on the website?

What is a pre-order?

Do you have any special promotions?

How can I apply my promotional code?

Why is the promotional code not applicable to my purchase?

Can I pay for my glasses or sunglasses with PayPal?

Does eye-oo accept Klarna?

How does eye-oo ensure that my personal and payment information is secure?

What currencies does eye-oo accept?

Can I pay in United States Dollars (USD)?

Ordering & Payment Process

Where is my order confirmation?

How can I update my order?

Can I add an item to an already existing order?

How will I know if my item is on backorder?

Why was my order canceled?

Can I cancel my order?

Order Management

Does eye-oo ship internationally?

What is the cost of shipping?

When will my order be shipped?

Can I change the shipping address of an order I have already placed?

How can I check the status of my shipment?

What should I do if I don’t receive my order or an item is missing?

What should I do if the parcel looks damaged?

What should I do if the parcel has been signed by an unknown party?

What should I do if I receive damaged or defective glasses?

Can I return or exchange glasses if they don't fit me?

What is your return/exchange policy?

When does the return warranty start?

How do I return my order?

Are returns free?

When will I receive my refund?

Why did I not qualify for a refund?

Returns & Refunds

I forgot my password. How can I access My Account?

Can I try the glasses instore?

How do I create an account?

Do I need to create an account to order from eye-oo?

Why do you need my phone number?

How do I contact customer service?

General Information

How long does delivery take?Updated 2 months ago