eye-oo logo
eye-oo logo

All articles

Order Management

Where is my order confirmation?

After you place your order and your payment has been pre-approved, a confirmation email will be sent automatically. If you do not receive a confirmation email within 5 minutes, please check your spam folder or email us at [email protected].

How can I update my order?

If you made a mistake with your order, for example if you gave an incorrect phone number or shipping address, get in touch with us immediately. Send us the correct information you wish to modify by chat or by email.

Can I add an item to an already existing order?

If the order has not been fulfilled and the item you are interested in is available, it may be possible to add an additional item to your order. If the order has already been fulfilled, you will need to place a separate order and it will be dispatche

How will I know if my item is on backorder?

You will receive an email at the address you provided to inform you that your item is on backorder. An eye-oo specialist will ask you how you would like to proceed with your order.

Why was my order canceled?

Although we try our best to maintain 100% accuracy with our inventory, there are rare occasions where we experience an inventory error. In most instances the item ordered is usually out-of-stock and not available to order.If your order is canceled, w

Can I cancel my order?

To request an order cancellation please CONTACT US with your Order Number identified in your Order Confirmation and your phone number.