We'd love to hear from you - please use the form to send us your message or ideas. We'll get back to you as soon as we can.

Opening Hours:
Monday to Friday: 08:00 - 17:00 (Time zone: Europe/Rome)

Call us at: +39 051 0320175
Send us a WhatsApp: +39 345 2617670

Home

Women

eye-oo

<p>If you made a mistake with your order, for example if you gave an incorrect phone number or shipping address, get in touch with us immediately.&#xA0;</p><p>Send us the correct information you wish to modify by chat or by <a href="https://www.eye-oo.com/pages/contact-us">email</a>.</p>

If you made a mistake with your order, for example if you gave an incorrect phone number or shipping address, get in touch with us immediately. Send us the correct information you wish to modify by chat or by email.

How can I update my order?

Order Management

What types of glasses do you sell?

Do sold out items get restocked?

How can I tell if my glasses will fit?

What are the main considerations when choosing a pair of glasses?

Do your glasses offer UV protection?

Can I receive advice on eyeglass styles that suit my face?

How can I find my eyeglass measurements?

Can I add my prescription?

Can I get prescription sunglasses?

Are all items authentic?

What brands do you sell?

How do I care for my new glasses?

Product Information

How can I order glasses from your website?

What payment methods are available on eye-oo?

What should I do if I have issues during checkout?

Can eye-oo order a specific model not listed on the website?

What is a pre-order?

Do you have any special promotions?

How can I apply my promotional code?

Why is the promotional code not applicable to my purchase?

Can I pay for my glasses or sunglasses with PayPal?

Does eye-oo accept Klarna?

How does eye-oo ensure that my personal and payment information is secure?

What currencies does eye-oo accept?

Can I pay in United States Dollars (USD)?

Ordering & Payment Process

Where is my order confirmation?

Can I add an item to an already existing order?

How will I know if my item is on backorder?

Why was my order canceled?

Can I cancel my order?

Does eye-oo ship internationally?

What is the cost of shipping?

When will my order be shipped?

How long does delivery take?

Can I change the shipping address of an order I have already placed?

How can I check the status of my shipment?

What should I do if I don’t receive my order or an item is missing?

What should I do if the parcel looks damaged?

What should I do if the parcel has been signed by an unknown party?

What should I do if I receive damaged or defective glasses?

Shipping and Delivery

Can I return or exchange glasses if they don't fit me?

What is your return/exchange policy?

When does the return warranty start?

How do I return my order?

Are returns free?

When will I receive my refund?

Why did I not qualify for a refund?

Returns & Refunds

I forgot my password. How can I access My Account?

Can I try the glasses instore?

How do I create an account?

Do I need to create an account to order from eye-oo?

Why do you need my phone number?

How do I contact customer service?

General Information

How can I update my order?Updated 2 months ago