How can I order glasses from your website?
Browse our wide selection of glasses. Select the model you want to purchase. Add the glasses to your cart. Proceed to payment by following the instructions provided during the checkout process.
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Ordering & Payment Process
What payment methods are available on eye-oo?
You can choose any one of the following payment options:. Credit card/debit card (American Express, Mastercard, Visa) Apple Pay, Google, PayPal, ShopPay, Bank Transfer, Alma and Klarna (may not be available in all countries). To view all accepted pay
What should I do if I have issues during checkout?
In case of issues with your order, please contact our customer service immediately. We are here to assist you and resolve any problems you may have.
Can eye-oo order a specific model not listed on the website?
If you are interested in a new eyeglass or sunglass model by a brand that we carry but it is not yet listed on our website, we may be able to pre-order it for you. Contact us with the brand, model number and/or photo if available.
What is a pre-order?
At eye-oo it is possible to pre-order items that are expected to be available for shipment in the coming months. The expected lead time indicated is the confirmed date provided to eye-oo by the supplier and it is communicated on the product page. Pre
Do you have any special promotions?
Yes! If you sign up to our newsletter you will receive discount off your first purchase, obtain invitations to private sales, and get early access to seasonal sales along with VIP sale discounts. Sign up for our newsletter using the pop-up invitation
How can I apply my promotional code?
Customers who have received a promo code for eye-oo.com either by newsletter, through social networks or on approved promotional websites, may enter this code during checkout. Please note that the code is not compatible with all brands like Cartier,
Why is the promotional code not applicable to my purchase?
Our promotions are valid for a limited time period and cannot be used in conjunction with other offers or to purchase items from excluded brands. eye-oo reserves the right to end promotions or change their terms and conditions at any time.
Can I pay for my glasses or sunglasses with PayPal?
eye-oo.com accepts payments from PayPal accounts and reserves the right to process orders only if dispatched to the same address that the verified PayPal account is registered with.
Does eye-oo accept Klarna?
Yes, eye-oo.com accepts payments from Klarna accounts. For more information please visit Our Klarna FAQ.
How does eye-oo ensure that my personal and payment information is secure?
All transactions are processed through a secure server, guaranteeing customers on eye-oo.com maximum credit card security.
What currencies does eye-oo accept?
eye-oo primarily operates in euros (€) for transactions. We also accept the following currencies based on your location:. While browsing eye-oo.com, you will be asked to confirm your location. Invoices are issued in euros (€), regardless of the curre
Can I pay in United States Dollars (USD)?
You can only pay in United States Dollars (USD) if you are based in the United States. While browsing eye-oo.com, you will be asked to confirm your location. If shipping to the United States, the currency will be updated during checkout. Payment in e