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Yes&#x2014;join our newsletter for a welcome discount, early access to private/seasonal sales, and VIP offers. Sign up via the site pop-up or the footer form.Explore monthly updates in our <a href="https://www.eye-oo.com/collections/deals">Eyewear Deals</a> and brand promotions:<ul><li style="font-size: 16px;"><a href="https://www.eye-oo.com/collections/gucci-eyewear-on-sale">Gucci</a></li><li style="font-size: 16px;"><a href="https://www.eye-oo.com/collections/bottega-veneta-eyewear-sale">Bottega Veneta</a></li><li style="font-size: 16px;"><a href="https://www.eye-oo.com/collections/saint-laurent-eyewear-sale">Saint Laurent</a></li><li style="font-size: 16px;"><a href="https://www.eye-oo.com/collections/off-white-sale">Off-White</a></li></ul>Discounts are already applied and can&#x2019;t be combined with extra codes. The WELCOME code excludes certain brands.

Yes—join our newsletter for a welcome discount, early access to private/seasonal sales, and VIP offers. Sign up via the site pop-up or the footer form. Explore monthly updates in our Eyewear Deals and brand promotions:. Discounts are already applied

Do you have any special promotions?

Ordering & Payment Process

What types of glasses do you sell?

Do sold out items get restocked?

How can I tell if my glasses will fit?

What are the main considerations when choosing a pair of glasses?

Do your glasses offer UV protection?

Can I receive advice on eyeglass styles that suit my face?

How can I find my eyeglass measurements?

Can I add my prescription?

Can I get prescription sunglasses?

Are all items authentic?

What brands do you sell?

How do I care for my new glasses?

Product Information

How can I order glasses from your website?

What payment methods are available on eye-oo?

What should I do if I have issues during checkout?

Can eye-oo order a specific model not listed on the website?

What is a pre-order?

How can I apply my promotional code?

Why is the promotional code not applicable to my purchase?

Can I pay for my glasses or sunglasses with PayPal?

Does eye-oo accept Klarna?

How does eye-oo ensure that my personal and payment information is secure?

What currencies does eye-oo accept?

Can I pay in United States Dollars (USD)?

Where is my order confirmation?

How can I update my order?

Can I add an item to an already existing order?

How will I know if my item is on backorder?

Why was my order canceled?

Can I cancel my order?

Order Management

Does eye-oo ship internationally?

What is the cost of shipping?

When will my order be shipped?

How long does delivery take?

Can I change the shipping address of an order I have already placed?

How can I check the status of my shipment?

What should I do if I don’t receive my order or an item is missing?

What should I do if the parcel looks damaged?

What should I do if the parcel has been signed by an unknown party?

What should I do if I receive damaged or defective glasses?

Shipping and Delivery

Can I return or exchange glasses if they don't fit me?

What is your return/exchange policy?

When does the return warranty start?

How do I return my order?

Are returns free?

When will I receive my refund?

Why did I not qualify for a refund?

Returns & Refunds

I forgot my password. How can I access My Account?

Can I try the glasses instore?

How do I create an account?

Do I need to create an account to order from eye-oo?

Why do you need my phone number?

How do I contact customer service?

General Information

Do you have any special promotions?Updated a month ago